1. General

Foxtone Andy’s CCTV is an Australian security provider with over 18 years of experience delivering CCTV systems, security alarms, smoke alarm compliance services, intercoms, access control systems, network solutions, and related security services for residential, commercial, office, and industrial properties.

Our services are intended to improve safety, monitoring, and compliance, but do not guarantee the prevention of theft, intrusion, fire, or other incidents.

2. Services

We provide installation, inspection, maintenance, repair, upgrade, and compliance services, including:

• CCTV and surveillance systems
• Security alarm systems
• Smoke alarm installation, testing, and compliance upgrades
• Intercom systems
• Access control systems
• Network systems and structured cabling
• Smart garage and automation systems
• System upgrades, replacements, and repairs
• Related technical and safety services

Service inclusions may vary depending on the selected package, site conditions, and system requirements.

3. Booking & Service Confirmation

Submitting a booking request does not constitute a confirmed appointment.

Bookings are considered confirmed only after verification and acceptance by our team via phone, SMS, or email.

Customers may nominate a preferred completion date and indicate their availability preferences. While we will make reasonable efforts to accommodate these requests, appointment dates and completion timeframes are not guaranteed and remain subject to technician availability, site conditions, weather conditions, and operational requirements.

Foxtone Andy’s CCTV reserves the right to reschedule or modify appointments where necessary.

4. Access to Property

By requesting our services, you confirm that you are authorised to engage Foxtone Andy’s CCTV and approve associated costs on behalf of the property owner where applicable. You also authorise Foxtone Andy’s CCTV, its employees, contractors, and technicians to access the property for the purpose of carrying out the requested services.

You are responsible for ensuring:

• Safe and reasonable access to the property
• Accurate site and contact information
• Secure access arrangements for tenants where applicable
• The property is safe for work to be carried out

We may refuse or postpone services where access is unsafe or unavailable.

5. Quotes, Pricing & Additional Works

Estimates provided before a site inspection are indicative only and may change following verification of site conditions, property information, and project requirements.

Estimated pricing may be influenced by factors including:

• Property size and layout;
• Existing wiring or infrastructure;
• Installation complexity;
• Equipment required;
• Accessibility and site conditions;
• Existing smoke alarm condition; and
• Compliance requirements identified onsite.

Formal written quotations remain valid for the period specified in the quotation unless otherwise stated.

Additional costs or variations may arise where information provided by the customer is incomplete or inaccurate, or where onsite inspection or works identify concealed building conditions, hidden services, inaccessible areas, asbestos-containing materials, structural issues, existing non-compliant installations, or other circumstances that were not reasonably apparent at the time the quotation was prepared.

Further charges may also apply where the customer requests or requires:

• Extra smoke alarms;
• Wireless smoke alarm controllers;
• Additional installations;
• Repairs or rectification works; or
• Supplementary products, upgrades, or services outside the original scope of work.

Where practical, approval will be sought before proceeding with any chargeable variations or works outside the original scope.

6. Smoke Alarm Compliance

Smoke alarm services are provided in accordance with applicable Queensland legislation and relevant Australian Standards, including AS3786:2014.

Queensland legislation requires interconnected photoelectric smoke alarms that comply with AS3786:2014.

Generally, smoke alarms are required:

• In every bedroom;
• In hallways connecting bedrooms to the rest of the dwelling;
• On every storey; and
• Along the most likely path of travel to exit where no hallway exists.

Placement requirements may include minimum exclusion distances from:

• Corners and light fittings;
• Air-conditioning vents; and
• Ceiling fan blades.

Customers acknowledge that compliance requirements may vary depending on the property’s design, existing infrastructure, and legislative requirements.

Any estimate provided through our booking system is indicative only.

The final number and positioning of smoke alarms are subject to verification during an on-site physical inspection by a qualified technician to ensure adherence to all applicable statutory requirements.

Additional rectification works may be required to achieve compliance and may incur additional charges.

Compliance assessments are based on information available at the time of inspection. Legislative requirements, building alterations, undisclosed conditions, or subsequent changes to the property may affect compliance outcomes.

A smoke alarm upgrade or compliance assessment does not constitute a guarantee that a property will remain compliant in the future.

7. CCTV & Security System Performance

Security and surveillance systems are intended to assist with monitoring and risk reduction but do not guarantee the prevention of loss, theft, damage, or security incidents.

System performance may be affected by:

• Internet or network outages;
• Power interruptions;
• Environmental conditions;
• Third-party hardware or software;
• User modifications or misuse.

Customers are responsible for ensuring their use of CCTV, recording, and monitoring systems complies with applicable privacy, surveillance, workplace, tenancy, and other relevant laws.

While reasonable security measures may be implemented, Foxtone Andy’s CCTV does not guarantee protection against cyber-attacks, hacking, unauthorised access, data loss, internet outages, cloud service failures, or third-party software vulnerabilities.

8. Products & Warranty

Foxtone Andy’s CCTV supplies and installs commercial-grade products, including AVTech Taiwan NDAA-compliant surveillance systems and other recognised brands.

Warranty coverage may include:

• Manufacturer product warranties; and
• Limited workmanship warranties where applicable.

Warranty does not cover:

• Misuse or neglect;
• Accidental or intentional damage;
• Power surges;
• Water, pest, or environmental damage;
• Unauthorised modifications.

Warranty claims may require photographs, videos, inspection reports, proof of purchase, or access for inspection.

9. Cancellations & Rescheduling

Reasonable notice should be provided for cancellations or appointment changes.

Where a technician has already been dispatched, access is unavailable at the scheduled attendance time, or repeated short-notice cancellations or rescheduling occur, reasonable call-out fees or other costs incurred may be charged.

10. Payments

Payment terms will be specified at the time of booking, quotation, or invoicing.

Payment may be required:

• Before installation;
• Upon completion; or
• In agreed stages for larger projects.

Late payments may incur reasonable administrative, collection, or recovery costs.

Foxtone Andy’s CCTV reserves the right to suspend services or withhold completion of works until outstanding amounts have been paid.

Ownership of supplied goods passes to the customer only after full payment has been received.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate property and contact information;
• Ensuring safe access to the property;
• Securing pets or hazards during attendance;
• Informing us of known risks or site issues;
• Following safety recommendations provided.

Customers are also responsible for ensuring that information submitted through the booking system, including property type, number of storeys, number of bedrooms, and the number of existing smoke alarms, is accurate to the best of their knowledge.

Incorrect, incomplete, or outdated information may affect pricing, scheduling, product recommendations, installation requirements, or the scope of works required to complete the services.

12. Limitation of Liability

Reasonable care will be taken during the provision of our services and the installation of equipment.

Foxtone Andy’s CCTV is not responsible for:

• Pre-existing defects, faults, deterioration, or aged infrastructure;
• Damage resulting from fragile materials, concealed defects, or conditions that were not reasonably apparent before work commenced;
• Losses arising from inaccurate or incomplete information provided by the customer;
• Service interruptions, failures, or delays caused by factors outside our reasonable control; or
• Indirect or consequential losses arising from the use or failure of any product or service.

Security, surveillance, alarm, and smoke alarm systems are intended to assist with safety, monitoring, and compliance but do not guarantee the prevention of theft, intrusion, fire, property damage, personal injury, or other incidents.

To the extent that Foxtone Andy’s CCTV is found liable in connection with a service we have provided, our liability will be limited to the amount paid for that service.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies available under the Australian Consumer Law.

13. Force Majeure

We are not liable for delays or failure to provide services caused by events beyond our reasonable control, including:

• Natural disasters;
• Government restrictions;
• Supply chain disruptions;
• Labour shortages;
• Extreme weather conditions.

14. Privacy

Personal information collected by Foxtone Andy’s CCTV is handled in accordance with applicable privacy laws and is used for purposes including:

• Service delivery;
• Customer communication;
• Scheduling and support;
• Invoicing and compliance documentation; and
• Fulfilling legal, regulatory, and business record-keeping obligations.

We do not sell personal information to third parties. Information may be shared with employees, contractors, suppliers, or service providers where reasonably necessary to provide the requested services.

15. Regulatory Information

Information published on our website regarding Queensland smoke alarm legislation is provided as general information only and is based on publicly available guidance issued by the Queensland Fire Department and other regulatory authorities.

Legislation, standards, and regulatory requirements may change over time.

Nothing on our website constitutes legal advice.

16. Changes to Terms

We may update these Terms & Conditions from time to time. Updated versions will apply to future services and bookings from the date they are published on our website or otherwise communicated.

17. Contact Us

For any questions regarding these Terms & Conditions or our services, please contact:

Foxtone Andy’s CCTV